Obsessed with numbers, lists, spreadsheets, and coffee.
Driven operations and marketing professional transitioning from a career in retail and seeking a full-time role with a mission-oriented company.
Highly skilled in pattern recognition, data analytics, project management, and customer service. Passionate about creating sustainable social impact. Committed to driving productivity, boosting morale, and effecting positive change through operational excellence.
Recognized as TRUSTWORTHY, ORGANIZED, DEDICATED, STRATEGIC, and RESOURCEFUL.
Click me to travel to my portfolio website!
📚 2022 Reading Tracker (Google Sheets)
📖 2021 Reading Tracker (Google Sheets)
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Books in a Bathtub*, Leesburg, Virginia, 2020-Present*
Barnes and Noble*, Ashburn, Virginia, 2019-2021*
LUSH Cosmetics*, McLean, Virginia, 2014-2019*
Developing and implementing content creation processes and workflows. Managing editorial calendars. Utilizing analytics tools to track and analyze content performance and inform strategy decisions. Ensuring SEO optimization and a cohesive brand voice.
Managed supply chain operations to ensure timely and efficient delivery of product. Tracked purchase orders for multiple warehouse locations. Developed and implemented standard operating procedures to improve productivity and quality control. Conducted regular inventory audits to identify discrepancies and prevent stock shortages. Created and presented reports to senior management on key performance indicators to inform decision-making.
Developed standard operating procedures for the store’s training, stocking, and ordering processes. Monitored and managed inventory levels, including ordering and receiving product, and conducted regular inventory counts. Communicated any changes or risks in shipping schedules. Created and tracked all purchase orders for various warehouse locations. Daily communications management with vendors. Reviewed and resolved rejected, damaged, or undeliverable product as well as invoice discrepancies. Partnered with various corporate level operations teams.
Developing and implementing content creation processes and workflows. Managing editorial calendars. Utilizing analytics tools to track and analyze content performance and inform strategy decisions. Ensuring SEO optimization and a cohesive brand voice.
Developed and implemented strategic social media plans to increase brand awareness and engagement. Conducted market research and analysis to identify key trends and opportunities in the industry. Managed social media accounts, creating engaging content and increasing followers by 600% in one year. Produced and edited a wide range of multimedia content, including video, photography, and infographics, to support marketing efforts.
Collaborated with the corporate social marketing teams to create content for the Barnes and Noble national account, including for nationwide BN events, branded partnerships, and high-profile book releases.
Conducted campaign and nonprofit partner research to inform and guide social media communications plans prior to company campaign initiatives. Collaborated with various teams to develop, manage, and update communications calendar. Tracked store’s contribution to company campaign initiatives and ensured all available resources were being utilized. Maintained an open stream of communication with nonprofit partners, organizing store events to elevate local nonprofit missions. Performed various administrative tasks including processing forms, maintaining accurate files and databases, and collaboration requests.
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Developed and enforced policies and procedures related to timekeeping and payroll. Analyzed and interpreted timekeeping data to ensure accuracy and compliance with labor laws. Troubleshooted timekeeping system issues and provided technical support to end-users. Trained employees on the proper use of timekeeping systems and ensured compliance with company policies. Reviewed, audited, and processed timesheets/employee profiles/employment changes for entire staff. Managed Help Desk tickets and provided support and solutions in a timely manner. Followed up with staff regarding missing timesheets as well as any incorrect information. Monitored employee PTO accruals.
Performed various administrative tasks including processing forms, maintaining accurate files and databases, and collaboration requests. Assisted team members with timekeeping system troubleshooting and managing access to the system. Recommended process improvements by identifying issues resulting from evolving system dependencies. Maintained strong processes and controls around and within the ordering system. Assisted in rollout of new company initiatives to ensure a positive and impactful transition.
Managed hiring for the store start-to-finish. Trained other leaders to do the same. Opened and maintained job postings through an SaaS portal, conducted phone screens, scheduled and conducted interviews, and scheduled new hire orientations. Maintained confidential personnel files and kept routine correspondence between HR and employees as needed.